Terms and Conditions

The following General Terms and Conditions (hereinafter: “GTC”) apply to the use of our website www.strauss.fr and to all contracts that we, Strauss France SAS (hereinafter “we” or “Strauss”), conclude with entrepreneurs (hereinafter: “you” or “customer”) via our website www.strauss.fr. By placing an order, you undertake to order goods from the online shop exclusively for use in your self-employed, professional, commercial, official or business activities. We accept orders exclusively on the basis of these T&Cs. We do not recognise any deviating terms and conditions. This also applies even if we do not expressly object to their inclusion.

By using this website and ordering products via this website, you undertake:

1. To use this website solely to make legitimate enquiries or place orders.
2. Not to place any fraudulent orders. If we have reason to believe that such an order has been placed, we are entitled to cancel it and inform the relevant authorities.
3. To provide us with your email address, postal address and/or other truthful and accurate contact details. You also authorise us to use this data so that we may contact you, if necessary, in connection with your order (see our privacy policy).

You cannot place an order unless you provide us with all the necessary details.

By placing an order on this website, you confirm that you are over 18 years of age and/or have the legal capacity to enter into contracts.

By clicking the “BUY NOW” button, the customer places a binding order.

Before completing their order, the customer has the opportunity to check the details they have entered via the “Final Check” section and to amend them if necessary.

Once the order has been submitted, an email will be sent to the customer confirming the order and listing its details.

The contract is concluded and processed in French, German or English, depending on the language setting you have selected on our website.

We reserve the right to remove products from this website at any time and to replace or amend content or information on this website.

Although we always endeavour to process all orders as efficiently as possible, exceptional circumstances may arise that are attributable either to the customer, an unforeseeable and insurmountable event involving a third party, or force majeure, such as a problem relating to production or stock levels, or a payment issue that meets these criteria, and which force us to refuse to process an order after we have sent you the order confirmation.

We reserve this right at all times. In this case, if payment has already been made, we will refund all amounts paid, including delivery costs, as soon as possible using the same payment method you used when placing your order.

In any event, you will not incur any costs as a result of this refund.

We cannot be held liable to you or any third party for the removal of a product from this website, the removal or modification of material or content on this website, or the non-processing of an order in the aforementioned cases after the order confirmation has been sent.

Our products can only be delivered within France (excluding overseas territories) and to Corsica.

We offer free delivery to the address you provide for orders with a value of €100.00 (excl. VAT) or more. If your order is below this amount, your share of the delivery costs is just €5.75 (excl. VAT). Packaging costs are borne by Strauss.

Within mainland France, you will usually receive your delivery within 3 to 5 working days (Monday to Friday, excluding Saturdays) of us receiving your order, or upon receipt of the full order amount if you have chosen the prepayment method (bank transfer before delivery). Deliveries to Corsica are usually made within 4 to 6 working days (Monday to Friday, excluding Saturdays) after we have received your order, or after receipt of the full order amount if you have chosen the prepayment method (bank transfer before delivery). If the goods are embroidered, printed or otherwise customised according to your specifications, a delivery date will be agreed on a case-by-case basis.

We will endeavour to deliver the products listed in the dispatch confirmation to you before the expiry of the period specified in this dispatch confirmation or, if no date is specified, within the period specified when selecting the delivery method, and in any event within a maximum of 30 days from the date of the order confirmation. Should we be unable to meet the delivery date, we will inform you and either suggest that you proceed with the purchase with a new delivery date, or cancel your order and refund the full amount you have paid.

For orders of products to be delivered outside France, including overseas departments and territories, please place your order via our German webshop. You can access our German webshop via the following link: www.strauss.de. 

All prices quoted to you as a business customer are exclusive of the applicable statutory VAT. The request for and provision of samples are free of charge and no VAT is charged. The prices valid on the day of the order in the online shop apply. Upon the publication of a new version of the online shop, all previous price quotations lose their validity. However, changes do not affect orders for which a confirmation has already been sent. Prices do not include delivery costs, which are added to the total amount payable.

The price of the products corresponds to the price stated on our website, except in the case of an obvious error. Despite our best efforts to ensure the accuracy of the prices stated on the website, errors may occur. If we discover an error in the price of the product(s) you have ordered, we will inform you as soon as possible and offer you the option to confirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be deemed cancelled and we will refund the full amount paid.

The goods remain the property of Strauss until the purchase price (including delivery costs) has been paid in full, or ownership passes to you at the time of delivery if this takes place after payment.

You bear the risk for the goods from the time of delivery.

If the goods purchased by the customer are a set, Strauss reserves the right, in the event of a cancellation of the purchase, to charge the retail prices valid at the time of the order for the non-returned goods in the case of sets that are not returned in full.

If the goods are defective, the statutory provisions regarding liability for defects apply.

Strauss provides a warranty against hidden defects for the goods sold for a period of 2 years from the date of sale only.

In the case of damage caused by Strauss, liability for slight negligence is excluded.

This does not apply to injury to life, limb or health, the breach of cardinal obligations, i.e. such obligations the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies and may rely, to guarantees, or where claims under the Product Liability Act are concerned.

This also applies to acts of our legal representatives, employees or vicarious agents.

Liability in the event of a breach of essential contractual obligations is limited to the foreseeable, typically occurring damage.

The statutory claims of our customers are not excluded by the above limitations of liability.

At Strauss, you can choose between the following payment options: Google Pay, Apple Pay, credit card, debit card, PayPal, invoice with a 30-day net payment term (subject to creditworthiness), or prepayment (bank transfer prior to delivery). If you select the prepayment method (bank transfer prior to delivery), your order will only be dispatched once full payment has been received.

The customer shall be in default at the latest if they fail to pay Strauss within 30 days of receipt of the invoice or equivalent payment statement. In the event of late payment, interest on arrears shall automatically become due at the rate applied by the European Central Bank for its most recent refinancing operation plus 10 percentage points. In this case, the rate applicable on 1 January of the relevant year shall apply to the first half of that year. For the second half of the relevant year, the rate applicable on 1 July of that year shall apply. Interest on arrears is payable without a reminder. In the event of late payment, Strauss is entitled to charge the debtor an additional flat-rate compensation of €40 for collection costs. If the collection costs incurred exceed the amount of this flat-rate compensation, Strauss may demand additional compensation upon providing evidence.

Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions or the validity of the contract as a whole. The invalid provision shall be replaced by a provision whose effect comes as close as possible to the economic objective which the contracting parties intended to achieve with the invalid provision.

Strauss takes the protection of its customers’ privacy and personal data very seriously and undertakes to take appropriate measures to protect personal data (hereinafter “data”) and to process and use this data in accordance with the applicable provisions, in particular the European Regulation 2016/679 of 27 April 2016 and the French “Informatique et Libertés” Act of 7 June 1974, as amended.

The data is processed electronically by Strauss in its capacity as the data controller, with the purpose of this processing set out in the privacy policy and the provisions on the processing of personal data (hereinafter the “Privacy Policy”), which is available on our website (https://www.strauss.com/fr/de/Aspects_juridiques/Protection_des_donnees).

The data will only be stored for as long as is strictly necessary to fulfil the purposes set out in the Privacy Policy.

Every natural person has the right of access, rectification, erasure and data portability, as well as the right to restrict processing and to object to processing, and to determine the fate of their data after their death. These rights may be exercised in accordance with the procedures set out in the Privacy Policy.

If the right to object is exercised, all communication with the customer (with the exception of the management of their account) will cease.

Detailed information on the processing of data can be found in our Privacy Policy.

Strauss shall not be liable for any failure to perform or delay in performing its contractual obligations caused by events beyond its reasonable control (hereinafter “force majeure”), as defined in Article 1218 of the Civil Code and in case law.

It is agreed that, on the one hand, Strauss’s contractual obligations shall be suspended for the duration of the event of force majeure and, on the other hand, the time limits for the performance of these obligations shall be extended by the duration of the event of force majeure. Strauss shall endeavour, as far as possible, to bring the event of force majeure to an end or to find a solution enabling it to fulfil its contractual obligations despite the event of force majeure.

Strauss reserves ALL RIGHTS to every website design, every text and all graphics. Copying or reproduction (including printing on paper) of the entire website or parts thereof is permitted solely for the purpose of placing an order with Strauss or for the purpose of using this website as a shopping resource.

Any other use of the materials or information available on this website – including reproduction, redistribution, modification and publication for any purpose other than those mentioned above – is prohibited unless Strauss has given its prior written or electronic consent.

Should our website contain links to other websites and third-party data, these links are provided for information purposes only, and we have no influence over the content or data of these websites. We therefore accept no liability for any loss or damage arising from the use of these links.

These Terms and Conditions, the use of the website, and the offer and sale of products are governed exclusively by French law.

Any disputes arising therefrom shall be referred to the competent court in Paris, France.