Information on exercising the right of withdrawal

Cancellation policy

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us

Strauss France SAS
44a rue de l’Industrie
67160 Wissembourg

Tel: 01 87 44 95 38
Fax: 01 87 44 95 40
Email: info@strauss.fr

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You may also complete and submit the model withdrawal form or another clear statement electronically via our website www.strauss.fr. The online withdrawal form is available at the following link: https://www.strauss.com/fr/de/Rechtliches/Widerrufsbelehrung. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal:

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used when placing your order, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the goods if you use the return label provided by us for a return shipment arranged within France. Otherwise, you shall bear the costs of returning the goods.

You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions to the right of withdrawal:

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs (e.g. emblems, embroidery, company logos, printing, etc.), nor does it apply to contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.

Model withdrawal form:

(If you wish to withdraw from the contract, please complete this form and return it.)

• To Strauss France SAS
  44a rue de l‘Industrie
  67160 Wissembourg
• Fax: 01 87 44 95 40
  Email: info@strauss.fr
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
• Ordered on (*) / received on (*)
• Name of the customer 
• Customer’s address
• Signature of the customer (only for paper notifications)
• Date (*)

Delete as appropriate