At Strauss, the satisfaction of each individual customer is our top priority. Whether it's product quality, advice or delivery: Everything must fit together perfectly. Hundreds of thousands of positive reviews on Trustpilot show: Our customers already appreciate the reliability and high standards that characterise Strauss.
We welcome all feedback from our customers, take suggestions seriously and seek open dialogue. Because we develop Strauss products for your everyday work! Tell us what makes it special and how your Strauss product helps you achieve this. With the help of your valuable experiences and wishes, we can become even better and continuously develop both our services and products.
Do you require immediate assistance? Simply chat live with our team. The chat service is available Monday to Friday from 8 a.m. to 5 p.m. at the bottom right.
Would you like to share something with us? Our customer support team looks forward to hearing from you.
In addition to personal messages, we are also grateful for any public ratings and reviews shared via online review portals. This individual review of the company, ordering process or individual products helps other buyers make their decision. New customers in particular can get a good, quick guide from the opinions of others. We also carefully check every review and incorporate the feedback into our work.
The independent review portal Trustpilot is the world's number one online shop review site and has the most users in the customer feedback sector. Every review is verified, enabling Trustpilot to offer the greatest size in authentic reviews, benefiting both consumers and companies. The high score shows: Existing customers are very satisfied with Strauss – and new customers receive reliable guidance before buying their first item.
What buyers particularly like about Strauss:
How do customers rate the shipment process at Strauss?
Over 90% of our customers have given Strauss shipment a 5/5 star rating on Trustpilot, awarding it the highest possible score. Deliveries are described as very fast and reliable, and returns are described as straightforward.
How do customers rate the quality of Strauss products?
The quality of Strauss products is rated very highly on Trustpilot – over 95% of customers give them 4/5 or 5/5 stars. In addition to its length of durability, buyers also appreciate the functionality, high-quality design, and a wide selection.
How can I rate Strauss?
How does Strauss handle reviews?
At Strauss, we welcome every review and use the experiences described in them to continuously develop and optimise our offer for you.
How can I contact Strauss customer service?
Can my review be deleted?
No, companies cannot delete or change reviews on Trustpilot. This results in an unbiased opinion and a high degree of transparency, which provides potential customers with authentic guidance.